Terms of service

Terms & Conditions

You (“you” or “End User” or “your” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions laid down in this Terms and Conditions (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) and the linked Privacy Policy, before you may use www.monamaar.com (hereinafter referred to as “Site” or “Mon Amaar” or “Mon Amaar.com” or “we” or “our”). The Site allows you to browse, select, and purchase luxury and premium items online such as Sarees, Apparels, Accessories, Cosmetics, Art, Home Décor, Jewelry, Leather Goods, Electronic Gadgets, Gift Vouchers/ Coupons etc. (“Goods” or “Products” or “Services”).

This T&C is effective upon acceptance and governs the relationship between you and Mon Amaar (hereinafter “Company”) including the sale and supply of any Products on the site. If this T&C conflicts with any other document, the T&C will prevail for the purposes of usage of the Site. If you do not agree to this T&C and the Privacy Policy, you may not use the Site in any way.

The Company provides the goods and services to you subject to the T&C.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE T&C, AS MODIFIED OR AMENDED FROM TIME TO TIME, ARE A BINDING CONTRACT BETWEEN THE COMPANY AND YOU. IF YOU VISIT, USE, OR SHOP AT THE SITE (or any future site operated by the COMPANY, YOU ACCEPT THESE T&C. IN ADDITION, WHEN YOU USE ANY CURRENT OR FUTURE SERVICES OF THE COMPANY OR VISIT OR PURCHASE FROM ANY BUSINESS AFFILIATED WITH THE COMPANY OR THIRD PARTY VENDORS, WHETHER OR NOT INCLUDED IN THE SITE, YOU ALSO WILL BE SUBJECT TO THE GUIDELINES AND CONDITIONS APPLICABLE TO SUCH SERVICE OR MERCHANT. IF THESE CONDITIONS ARE INCONSISTENT WITH SUCH GUIDELINES AND CONDITIONS, SUCH GUIDELINES AND CONDITIONS WILL CONTROL.

If this T&C conflicts with any other document, the T&C will prevail for the purposes of usage of the Site. As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change.

By placing an order, you make an offer to us to purchase products you have selected based on Standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below.

You are required to create an account in order to purchase any product from the Site. This is required so that we can provide you with easy access to print your orders and view your past purchases.

The Site takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant and/for some services or activities that involve potential bodily harm (such as rock climbing, etc), and for those activities, the Company takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing those services. Mon Amaar is not responsible for any mental stress caused by disliking of any product or any small variation from description or wastage of time caused by courier . 

The Company reserves the right to make any changes to our Terms and Conditions and/or our Privacy Policy (which is incorporated herein by reference) as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you read our T&C and Privacy Policy from time to time so that you stay updated as far as recent modifications are concerned. If we make changes to our T&C and Privacy Policy and you continue to use our Site, you are implicitly agreeing to the revised T&C and Privacy Policy expressed herein.

To read the complete Terms and Conditions, please see below.

1. Description of Services
In the Site, the Company provides users with access to sales of luxury and premium items online such as Saree, Apparels, Accessories, Cosmetics, Art, Home Décor, Jewelry, Leather Goods, Electronic Gadgets, Gift Vouchers/ Coupons etc. (the “Service”).

2. General
This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the T&C hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day and 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

3. Modified Terms
The Company reserves the right at all times to discontinue or modify any of our T&C and/or our Privacy Policy as we deem necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this important notice containing our T&C and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our T&C and Privacy Policy and you continue to use the Site, you are implicitly agreeing to the T&C and Privacy Policy expressed therein. Any such deletions or modifications shall be effective immediately upon the Company’s posting thereof. Any use of the Site by User after such notice shall be deemed to constitute acceptance by the User of such modifications.

4. Equipment
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.

5. License and Site Access
The Company grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Company’s sole discretion) an unreasonable or disproportionately large load on site’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by the Company to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by the Company.

6. Membership Eligibility
The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by the Company for any reason. Users may not have more than one account. Maintaining more than one account by a user shall amount to a fraudulent act on the part of the user and attract actions against such user in accordance with the terms of Clause 11 below. Additionally, users are prohibited from selling, trading, or otherwise transferring your Mon Amaar.com account to another party. If you do not qualify, you may not use the Service or the Site.

The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party.

7. Your Account
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current, and/or incomplete (or becomes untrue, inaccurate, not current, and/or incomplete), or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, and/ or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security. The Company reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

8. Pricing Information in case of Sale by Mon Amaar
We strive to provide you with the best possible prices on products and/or services you buy from the site; however, the Company does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to the Company’s pricing policy and the prices shall be determined only at the Company’s sole discretion.

While the Company strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, the Company may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. The Company will have the right to modify the price of the product and contact you for further instructions by using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that the Company accepts your order the same shall be debited to your credit card account. The payment may be processed prior to the Company’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your bank /credit card account. No refunds shall be applicable on the orders made by the Customer(s) under the Cash on Delivery (“COD”) option.

9. Cancellation by the Company
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by the Company.

10. Cancellations by the Customer
In case of requests for order cancellations, the Company reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. The Company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by the Company and accept decision of the Company regarding the cancellation. In the event of cancellation of order by the customer the Company shall not refund the voucher, if any used against such order.

11. Fraudulent /Declined Transactions
Our fraud detection team constantly monitors the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and the Company reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. The Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, the Company reserves the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, the Company shall owe no liability for any refunds. The user can view all vouchers issued to them under the “My Basket” section after making the requisite selection of the minimum purchase value.

12. Customer Dispute Resolution in case of sale of Coupons
The Company may provide deals pertaining to any service and the same shall be redeemed by you through coupons (“Coupons” or “Deal”) sold through the Site. The Coupons sold through the Site may be in the form of vouchers. In case of any query pertaining to the use of Coupons/Deals, the Customer should notify or submit a request within 15 (fifteen) days from the date of purchase of the Deal or Coupon. The Company will investigate and take reasonable steps to resolve and assist the customer. If you fail to contact us within a period of 15 (fifteen) days, your order shall be deemed to be accurate and you hereby waive any right to dispute the order with the Company. The Company can decline to entertain requests after due consideration.                                                                                                                              

Your privacy is important to us and we will protect it. We will not share your personal information with anyone other than those listed in our Privacy Policy. Any issues or concerns should be highlighted to the Company by the Customer. Issues or concerns highlighted by any person/party other than the Customer will not be considered a bona fide dispute.

13. Prior appointment before using a Coupon/Deal
The Customer needs to take prior appointment from the concerned merchant before using a Coupon or Deal. The Company shall not be responsible in any manner in the event of late materialization of Deal to the Customer arising out of the Customer’s failure to obtain prior appointment pertaining to delivery/performance of such good(s) or service(s) as envisaged in the Coupon/Deal. The time period for such prior appointment, as mentioned in the Coupon/Deal and Customer, must be strictly adhered to.

14. Information by the User to the Company in case of lost, stolen, misused or mutilated Coupon
The Customer must notify the Company immediately if the Coupon is lost, stolen, mutilated, not received or if the customer suspects that the Coupon is being used without his/her consent. In the case of loss or theft of the Coupon, the Customer must call us at [+91 9836571661] during our hours of operation or email us at customercare@monamaar.com The Company on the receipt of this information will act as per its standard operating procedures.

If the lost Coupon is subsequently received by the Customer, it should be destroyed and must not be used. Only the replacement/new Coupon issued by the Company can be used.

15. Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on the site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to the Company. Further the said information will not be utilized and shared by the Company with any of the third parties unless required for fraud verifications or by law, regulation or court order. The Company will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

16. Submitted Content
The Company does not claim ownership of any materials you make available through the Site. At the Company’s sole discretion, such materials may be included in the Service in whole or in part or in a modified form. With respect to such materials you submit or make available for inclusion on the Site, you grant the Company a perpetual, irrevocable, non-terminable, royalty-free and non-exclusive license worldwide to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that the materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified.

17. Disclaimer of Warranty
All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. All warranties, if any, relating to the product and services would be provided by the manufacturer/supplier of such product and not by the Company. Any claim in relation to the same should be raised against respective manufacturer/supplier and not with the Company in any case whatsoever. The Company does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than the Company, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site. Other than as required under applicable consumer protection law, under no circumstance will the Company be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

18. Limitation of Liability
You expressly understand and agree that the Company and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related/unrelated services and other services offered on the website from time to time.

19. Indemnity
You agree to indemnify and hold the Company (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party.

20. Electronic Communication
When you use the Site or send emails to the Company, you are communicating with the Company electronically. You consent to receive communications from the Company electronically. The Company will communicate with you by email, SMS or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will also satisfy any legal requirement that such communications be in writing.

21. Site-Provided Email and Postings
The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. The Company is under no obligation to review any messages; information or content (“Postings”) posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, the Company may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain: (i) Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law. (ii) Advertisements or solicitations of any kind. (iii) Impersonate others or provide any kind of false information. (iv) Personal information such as messages which state phone numbers, account numbers, addresses, or employer references. (v) Messages by non-spokesperson employees of the Company purporting to speak on behalf of the Company or containing confidential information or expressing opinions concerning the Company. (vi) Messages that offer unauthorized downloads of any copyrighted or private information. (vii) Multiple messages placed within individual folders by the same user restating the same point. (viii) Chain letters of any kind. (ix) Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using the site invitations to send messages to people who do not know you or who are unlikely to recognize you as a known contact; b) Using the Site to connect to people who do not know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) Sending messages to distribution lists, newsgroup aliases, or group aliases.

22. Links
The Site or third parties may provide links to other World Wide Web sites or resources. Because the Company has no control over such sites and resources, you acknowledge and agree that the Company is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource.

23. Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

24. Modifications and Notification of Changes
The Company reserves the right to make changes to the Site, related policies and agreements, this T&C and the Privacy Policy at any time. If the Company makes a material modification to this T&C, it will notify you by: (i) sending an email to the email address associated with your account. The Company is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add the Site to the list of domains approved to send you email (commonly known as your “whitelist”); and (ii) displaying a prominent announcement above the text of this T&C or the Privacy Policy, as appropriate, for thirty (30) days, with (i) and (ii) being deemed sufficient notification, of such changes. After the notice of a modification to the T&C or the Privacy Policy has been posted for 30 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the T&C. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the T&C or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the T&C or the Privacy Policy, you may do so by sending an email with the subject line “Termination” to the following email address: customercare@monamaar.com  If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new T&C or Privacy Policy, as relevant. You agree that it is your moral obligation to provide us the updated email address.

25. Trademarks
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of the Company and other respective persons. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of the Company or such third party which may own the Marks. All information and content including any software programmes available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the Company protected by copyright as a collective work under the applicable copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the User's personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of the Company and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive property of the Company, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of the Company, unless otherwise stated.

User shall not upload post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. The Company does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Site, User warrants that the owner of such material has expressly granted the Company the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, store or reproduce the material for that end user's personal use. User hereby grants the Company, the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 25 apply equally to and are for the benefit of the Company, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

26. Returns and Exchange
You acknowledge that these terms of returns and exchange are limited to direct sale by the Company to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. The Company may accept returns on the products as per the return policy, if any, for account credit only.  Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we do not keep inventory and do not always have all sizes /all products available, under such circumstances the amount paid by you can be refunded. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at the following Email ID: customercare@monamaar.com A prompt response is assured to such mails. The Company is not liable for any damages caused to the Product during transit.         

27. Refund Clause
For the purpose of this clause account credit means, credit issued to your account for the entire purchase amount minus the lump sum administrative costs of @ Rs. 150/-. Your account credit can be used towards your next purchase with the Company.

28. Redemption of Credit and Vouchers

28.1 Promotional Vouchers
There are limited period vouchers, which can be issued, or cancelled by the Company as part of any campaign or scheme. The terms for these campaigns will be decided by the Company at the time of the campaign and these should be acceptable to you.

While participating in the Company’s promotional campaign(s), as mentioned hereinabove in clauses 28.1, you hereby agree to release and hold the Company (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your participation in the said promotion.


The Above mentioned voucher/credit cannot be used in parts and has to be used as a whole only. Only one voucher/credit is allowed per transaction.

29. Offer and Schemes/Voucher Redemption
The Company reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in the market from time to time. The Company at its discretion can withdraw a particular scheme from the website or market. In case of any query please contact us on customercare@monamaar.com

30. Mon Amaar Offer, Schemes and Contest
The Company may introduce various offers, schemes or contest (“Contest”) at different times. The terms and conditions for such Contest shall be separately available on the Site. In the event of any conflict between these T&C of the site and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.

While participating in the Company’s Contest you hereby agree to release and hold the Company (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your participation in the said Contest.

31. Delivery

The Company endeavors but does not guarantee to deliver the products to customers within 1-2 weeks from the date of order depending upon the shipping location. The Company works with different types of suppliers (Manufacturers, distributors, importers etc.) and the delivery time to customers is subject to the delivery of products from the supplier to the Company. Other factors include the delay in delivery through the courier partner, transporters’ strike etc. The Company reserves the right to make the delivery of the goods by installments. If the goods are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if the Company fails to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments. If you fail to take delivery of the goods, the Company may at its discretion charge you for the additional shipping cost. Our terms and conditions pertaining to the delivery of the Products can be accessed through the following link and we hereby assume that the same has been read and agreed upon by you.

Further, the Company may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to the following: (i) unavailability of the relevant product; (ii) failure of the concerned manufacturer/supplier/importer to deliver relevant product to the Company; (iii) poor/improper/defective quality of the relevant product ascertained through our quality audit process; and (iv) inaccuracies or errors in product or pricing information. In the event of any circumstance(s) as aforementioned, you shall not be entitled to any damages, monetary compensation, redeemable vouchers and/or store credits.

In case the Company is unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your bank/ card account.

  1. Termination and Survival of Terms after Agreement Ends
    The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this T&C, or any general legal principles to the contrary, any provision of this T&C that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this T&C.
  2.  Miscellaneous
    If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time the Company may offer special promotional offers which may or may not apply to your account with the Company. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by the Company. This T&C and the relationship between you and the Company will be governed by the laws as applicable in India. Any disputes will be handled in the competent courts of Mumbai, India. The failure of the Company to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. The Company does not guarantee it will take action against all breaches of this T&C. Except as otherwise, expressly provided in this T&C, there shall be no third-party beneficiaries to this T&C. This T&C constitutes the entire agreement between you and the Company and governs your use of the Site, superseding any prior agreements between you and the Company with respect to the Site
  3. Token Advance    We may ask for small Token Advance (in between Rs. 200/- to  Rs. 500/-) for the Products above Rs. 5000/- or any one who fails to accept /cancel prior COD Orders

All disputes are subject to Kolkata jurisdiction only

By using or making a purchase on our website customer agrees to abide by our policies terms & conditions.

 

Our postal addresses is :

Sherwood Estate, 169 NSC Bose Road, Block-O, Flat-2F, Narendrapur, Kolkata 700103

We can be reached via e-mail at customercare@monamaar.com or you can reach us by telephone at +91 – 9836571661